Privacy policy

BUYDUBAIIL – FZCO operates this store and website https://vocadofashion.com/, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Services are powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Payment and Security Compliance

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

  • https://vocadofashion.com/ will not pass any debit/credit card details to third parties.

  • We take appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services. To process your payments, fulfill your orders, remember preferences, create and manage accounts, process purchases, returns, exchanges, facilitate shipping, enable product reviews, and create a customized shopping experience.

  • Marketing and advertising. To send marketing, advertising and promotional communications by email, SMS, or post, and to show you online advertisements on our Services or other websites.

  • Security and fraud prevention. To authenticate accounts, detect and investigate fraudulent or malicious activity, protect public safety, and provide a secure shopping experience.

  • Communicating with you. To provide customer support, respond to inquiries, and maintain our business relationship.

  • Legal reasons. To comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors, and other service providers (e.g., payment processors, fulfillment, shipping, IT, analytics, cloud storage).

  • With business and marketing partners to provide marketing services and personalized advertising.

  • When you direct or consent to our disclosure, for example through social media integrations.

  • With our affiliates and corporate group.

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy.

  • To comply with legal obligations or respond to government requests.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other platforms operated by third parties. We are not responsible for the privacy or security of such sites. Please review their privacy policies before sharing information.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority.
Customers under the age of 18 (minor) shall not register as a user of the website and shall not transact on or use the website.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. Information you send to us may not be secure in transit. We recommend you do not use unsecure channels to send sensitive information.

How long we retain your information depends on business needs, legal requirements, and account activity.

Your Rights and Choices

Depending on your location, you may have certain rights in relation to your personal information, including:

  • Right to access/know.

  • Right to delete.

  • Right to correct.

  • Right to portability.

  • Right to manage communication preferences.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your information outside your country of residence, including in the EEA, UK, or other jurisdictions, using recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page, with the “Last updated” date revised accordingly.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us:

BUYDUBAIIL – FZCO
Email: vocadoproject@gmail.com
Phone: +9715085700276
Office Address: Jumeirah Village Circle, Dubai, UAE